Structuring what is right:
We do our best to provide a professional and attentive service to those that our members work with. We welcome their feedback and make use of it to develop the association in relevant ways. If you have concerns, please let us know as soon as possible. We will look into the matter and do our best to resolve any issues. If this is not possible, we have a procedure that we adhere to. Principles of The Association for Structural Life Coaching complaints procedure:
• Complaints will be properly investigated, with fairness and attention to detail.• Complaints will be dealt with in confidence. Exceptions to this may arise if anyone is liable to be at risk by matters referred to in the complaint.• If the complainant is not satisfied with the response, there is a right to appeal.
What to do if you have a complaint about one of our members:
Complaints can be made about the Association itself or a Coach member of it, in writing or email.
If you want to make a complaint in person, we will arrange an appointment with you.
The Association for Structural Life Coaching
91 Great Russell Street,